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Contact

Head Office & Wholesale Enquires

E: info@spiltsugar.com.au
T: 0431 775 079

Media & Press Enquiries

E: louise@spiltsugar.com.au
T: 0431 775 079

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Shipping & Returns

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1.0      Shipping Options & Charges

1.1 Shipping Options

Australia Standard Delivery - $9.50

Free Australia Standard Delivery for orders over $65

3 - 5 business days for delivery to: NSW, VIC, ACT


4 - 8 business days for delivery to: SA, WA, NT, QLD, TAS

A signature on receipt will be required.

Please note:

Timing of delivery is subject to payment authorisation and stock availability.

We do not dispatch or deliver over weekends or public holidays.

Spilt Sugar cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.

In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.

1.2 International Delivery

Spilt Sugar does not currently offer international delivery.

2.0 Cancellations & Returns 

2.1 Cancellations

Spilt Sugar will allow cancelations of orders only in the event that they have not yet been dispatched. 

For the avoidance of any doubt, you may not cancel an order after it has been dispatched. 

2.2 Returns Policy

Subject to your rights at law, we will only accept the return of Products if:

1. You change your mind within 30 days the goods being dispatched by us.

2. We accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund. 

3. We accept that the Products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the Products or credit your Credit Card/PayPal Account with a full refund.

You must pay all costs of returning Products to us; however, we will refund those costs if we accept the return of Products for reasons 2 or 3.

To submit a return, please email info@spiltsugar.com.au

Incorrect Product

If we accept that you have received a product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card/Paypal Account with a full refund. 

If you believe that the product you receive is not what you ordered, please notify by email to info@spiltsugar.com.au

Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation. 

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email info@spiltsugar.com.au

General

We recommend that a proof of postage be obtained for your return, in the unlikely event that we do not receive the parcel.

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received.

Refunds may take 5-7 working days to reflect against an account, depending on the bank.

 


 

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